Stay away from Acer
By Euler on
December 26, 2010
Review submitted for
Acer
Aspire 15.6" Notebook Computer - Mesh Black (AS5336-2283) Intel Celeron 900
(ARAS53362283)
Pros:
Cons:
Other Comments: I bought an Acer laptop from Staples during the Christmas of 2009. In less than six months, hinge cover pieces at two ends fell off. It was not a big issue because it still works well. Then LCD screen became hard to close down. One month later, screws at one corner fell off and LCD became separated from the frame and electric wires exposed out. I called Acer and they first said it was out of warranty. I sent them the purchase receipt and warranty card. Then they acknowledged it was still under warranty and asked me to ship to their facility in Texas. But after I sent the computer to their repair facility [...], they made another excuse that I damaged it and asked me to pay $200 to fix it. The computer was not used much and has been kept in very good condition except for the defects. It functions perfectly and does not have any dents or even scratches. If there was a human damage, what kind of damage will knock out screws without damaging LCD screen and other parts? The company simply does not want to honor their warranty!
Merchant Response:
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