it works... when it wants to
By Mr.B on
March 29, 2011
Review submitted for
KJB Security
Cellphone Recon Software
(KJBP9901)
Pros:
Cons: It doesn't work sometimes, Tech support is horrible
Other Comments: The software works 50-75% of the time. It seems to be fairly well hidden on the phone (a blackberry in this case). It seems like a decent product in the making but isn't ready for release (feels like it should still be in testing/beta phase). It simply doesn't work reliably. The software stops reporting calls/messages/gps-data from time to time... sometimes it will just stop working for a day or 2.
Tech support from the manufacturer is laughable. When you send an email support request, responses typically take 24 hours - sometimes 2-3 days. After about 10 support requests, they have yet to offer single helpful response. Their responses are obviously canned (copy/paste from a text file) responses to frequent problems and they're not even well written (grammar, capitalization, spelling, etc). Each response I have gotten has been 2 lines or less of utterly useless suggestions to restart the phone or check the internet connection on the phone.
All in all, this isn't totally worthless product but for what I paid, I'm not sure I got my money's worth.
Merchant Response:
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