Customer Reviews
Krups Pump Espresso with Precise Tamp

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4 out of 5 stars   Krups review
By Chupi on May 23, 2011
Verified Purchase
Review submitted for Krups Pump Espresso with Precise Tamp (KRXP5240)
Pros: Commercial Grade, Great Taste, Quick Brewing, Easy To Use, Easy To Clean
Cons: Larger brew
Other Comments: [...]
I recommend this product Yes, I recommend this product
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4 out of 5 stars   Very easy to use exactly what I wanted
By Simi on May 15, 2010
Verified Purchase
Review submitted for Krups Pump Espresso with Precise Tamp (KRXP5240)
Pros: Quick Brewing, Easy To Use
Cons:
Other Comments: For guest
I recommend this product Yes, I recommend this product
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1 out of 5 stars   Stay away from this one
By Mitch Evans on April 12, 2010
Review submitted for Krups Pump Espresso with Precise Tamp (KRXP5240)
Pros: Great Espresso
Cons: Poor design on frother
Other Comments: I purchased the XP5240 in Nov. '09. I went against my better judgment in doing so as there were no reviews yet as it was a new model and I had had a Krups Espresso Pronto since 1994 that was showing signs of giving up. So, what could go wrong? Well, let me tell you. Six weeks after I recieved the XP5240 the frothing attachment threads stripped out and another part of the machine started to leak. I took it to the local repair just before Christmas and was told in mid January that it had to be replaced. It then took two more weeks to recieve one from Krups. That machine arrived with the frothing attachment glued on at the threads and one of the 3 clips broken off and a brown colored liquid that came out while priming the machine. Krups asked me to ship it directly to them. They said it was shipped to me from another service center and not them directly. After 3 weeks I called to find out what was wrong with the 2nd machine. I was told that it was being tested. I explained to her that this was a replacement machine that was defective and I wanted a new one. She told me that she would have a supervisor call me. Two days later a supervisor named Pierre called and said that they saw no brownish liquid and had replaced the broken piece and were shipping it back to me. I told him that I wanted my money back and he said that this was all he could or would do for me. Two weeks passed and the machine arrived. About a week later the O ring on the frother dissapeared. Once again I called their customer service number. I was told that they would send me another O ring at no charge as this apparently is not a warranteed part and to expect it in 1-2 weeks. Two weeks passed and nothing. On April 8th I called them only to be told the the O ring is on back order. I asked her if they were going to call me and let me know or if I was just to sit and wait for it. She told me should have another supervisor call me that day or on the 9th. It is now April 12th and no call. I've been able to use this machine for maybe a month out of the last 5 months. I'm glad I kept the 16 year old machine as a back-up just in case this happened. As for loyalty to Krups? It's gone! Their customer servive is amazingly horrible! My next espresso machine will not be a Krups I'm sorry to say.
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