Avoid at all cost
By RIAL on
September 30, 2012
Review submitted for
Sony
PRS-350PC Reader Pocket Edition (Pink)
(SNPRS350PC)
Pros: Easy To Read, Attractive Design, Durable, Good Screen Quality, Compact Design, Long Battery Life
Cons: Poor Software Bundle
Other Comments: Run, don't walk from this device. The reader works fine. The Sony synch software "Reader for PC" is an abomination, as is Sony tech support for this product. I have owned the reader for about 7 months and it has consistently produced errors: "Internal Server Error -40322 (413)"... how helpful is that... when the device is plugged into my PC. At other times it just hangs or crashes. I have spent hours on the phone with their tech support trying to resolve the problem, to no avail. I let one of Sony's tech support people remote in to my PC to fix the problem... he couldn't fix it but, in the process of trying, he wiped out a book with about 40 hours of notes, highlights, cross references, etc. that I had prepared for a class. If you delete a book from the library on your PC it will wipe out the book on your reader the moment you plug it in, includingall your notes and highlights... totally without warning. No "You are about to delete... do you want to continue" message. When I called Tech support all they could say was "I apologize, your work is not recoverable." This is literally the worst product experience I have ever had.
Check out "Reader for PC Horrible Application" on the Sony Forum. You can't find it with Google. You have to go to sony.com --> Support Forum (footer of the page), scroll down to "Reader Digital Book" --> Reader Library Software --> Reader for PC Horrible Application. Sure wish I'd found this BEFORE I bought my eReader.
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