Your time is valuable and this is one of those things in life that is best done right the first time. Zip installation professionals have installed thousands of home theaters and they do it quickly, efficiently and right. Spend your time enjoying your purchase versus second guessing your ability to install it correctly.
You choose the appointment date and time, five days from your purchase date:
What will I need for my installation?
You will need the required cables for the components that you would like hooked to your screen. If you would like the installer to hook up your high definition signal (HD cable box, HD satellite receiver, Blu-ray, HD Gaming unit); you will need a HDMI cable. For standard definition connections such as DVD players you a component cable and Stereo Audio cables. If you have further questions as to what type of cables you will need, please see the recommended accessory bundles that include the required cables for installation or contact us for help.
How do I schedule an appointment?
You will be contacted by phone within 48 hours after your order to schedule an appointment for installation. Or you may contact Zip Express to schedule an appointment at anytime. We will provide you with more instructions and information on installation appointment scheduling in a follow-up email.
You choose the date and time, we also have a small 1 hour arrival window. You will also asked some key questions to ensure that the installer arrives prepared.
Can I schedule my appointment to be completed on a Sunday?
Installations are completed Monday through Saturday. Installations are not available on Sunday, Easter, Thanksgiving, and Christmas. Every other date is available.
Do you charge a rescheduling fee?
No, as long as we receive 24 hours notice to reschedule your appointment. Rescheduling a previously scheduled installation without a 24 hour notice will result in a $50 fee.
How do I know that my installation was scheduled properly?
You will receive an e-mail confirming your scheduled date and time.
Will I get a reminder about my installation?
Yes, the installation technician will call you the night before to confirm your installation.
Who performs my professional installation?
Your installation will be performed by a member of Zip Express nationwide installation team. Their installation technicians are subjected to 7 year background checks and ongoing training to ensure that they stay current with the fast moving consumer electronics market.
What will the installation technicians do at my home?
Conduct a pre-installation assessment upon arrival at your home. Explain the work to be performed, and discuss any options available to you. Complete the installation, integrate your newly purchased components into your existing system and ensure that everything works correctly. Then provide you with a brief educational demonstration of your home theater and answer any questions. They will remove all debris from the installation site so your house will be as clean as when our professionals arrived.
Do I need to do any prepare anything in my home before the installation?
You just need to clear the immediate installation area of all fragile items and provide adequate working floor space.
Do I need to be home during my installation?
Yes, an adult (18 years+) needs to be present during the entire installation.
Is installation restricted for any locations?
Yes, Virgin Islands, Guam, AA-Armed Forces and AE-Armed Forces.
Does the installation price include extra parts?
The pricing includes labor only. All connection cables are not included but do need to be on site when the installer arrives. If you're unsure about what you need, please contact our sales department for more information. You may also select one of our recommended packages suggested for the TV you're purchasing.
Could there be any additional charges?
There should never be any additional charges associated with the standard offerings. If an installation requires additional charges, the technicians are required to present these charges for your approval prior to starting the work.
What happens if my additionally purchased products (cables) do not show up in time for my installation?
The technicians are required to call you 24 hours prior to your scheduled installation to confirm the appointment. If you are still waiting for parts let the installers know and they will reschedule your appointment for you with us (no rescheduling fee).