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Ordering, Payment, Shipping and Returns
 
What forms of payment do you accept through the web site? What if I want to arrange a wire transfer or a C.O.D. payment?
 Where is my order confirmation email?
 I'm overseas and want to order a product on your web site. I'm having trouble!
 I see that you ship via FedEx. I have a P.O. box. Is other shipping available?
 What is your return policy?
 Can you re-route my package?
 Can the signature on my package be waived?
Products and Services
Why are some brands or products not shown on your site? Do you carry them anyway? Why do you omit pricing from some items?
Do the products carry a warranty?
Registering with the Web Site
I'm sure I've registered before with BuyDig's site; but when I try to log in, I'm denied access. What could cause this?
I'm having trouble registering; I'm getting an error message when I submit my information. It tells me to try another username. What do I do?
I'm having trouble registering. I don't know my username or password. What's wrong?
I've forgotten my password. What should I do? Can you tell me my password?

Security

Can the signature on my package be waived?



Q: What forms of payment do you accept through the web site? What if I want to arrange a wire transfer or C.O.D. payment?
A: Any major credit cards are gladly accepted: Visa, MasterCard, Discover, American Express, Diners, Postal Money Orders. The Postal Money Order must be made payable to "BuyDig". (please allow 7 days for processing.) Wire transfers available; please call 800-617-4686 for more information.
 

Q: Where is my order confirmation email?
A: To make sure you continue to receive our e-mails in your inbox (not sent to bulk or junk folders), please add sales@buydig.com and customerservice@buydig.com to your address book. 

Q: I'm overseas and want to order a product on your web site. I'm having trouble!
A: Our site is currently able to handle orders from the United States, Canada, United Kingdom and Australia. For all other orders outside of the US, please call our sales department.


Q: I see that you ship via FedEx. I have a P.O. box. Is other shipping available.
A: Yes, if you prefer another shipping method. back to top


Q: What is your return policy?
A: Exchange or refund less shipping and handling within 45 calendar days of purchase date, only if returned in original mint condition with original package and unfilled warranty cards. Please call 1(800) 634-1811, dial 2 for customer service, for return authorization before returning a product.

Click here for information about items not eligible for this exchange/refund policy.



Q: Why are some brands or products not shown on your site? Do you carry them anyway? Why do you omit pricing from some items?
A: From time to time, we are required to remove some items or brands from our web site, due to manufacturers' restrictions. The same applies to displaying prices on some items. If there is ever any item that you wish to order but cannot find, please call our mail-order division at 800-572-3224. The chances are high that we DO carry it!


Q:Do the products carry a warranty?
A: All merchandise is brand new and factory fresh! All items come with the manufacturers warranty. However, to save you extra money, some items may be parallel imports and do not include USA warranty. back to top



Q: I'm sure I've registered before with BuyDig's site; but when I try to log in, I'm denied access. What could cause this?
A: If you are sure you have already registered with our site, then the username and password you are entering do not exactly match. There may be a slight spelling error in one of them. You can easily register a new username and password by clicking on the "order now" button next to any product. (You will not have to order that product; it merely brings up the registration process. You can always delete the item from your shopping basket.)

When you are asked to enter your information, simply make up a username and password, and complete the form. That's all there is to it. (Don't forget to write down the username and password that you've chosen. You'll need them next time you shop with us.)


Q: I'm having trouble registering; I'm getting an error message when I submit my information. It tells me to try another username. What do I do?
A: We're sorry, but you have chosen a username and password combination that do not match. This can result from someone else having already picked this username and registering it before you. Please use your browser's "back" button, and pick a different username and password to register with us. back to top


Q: I'm having trouble registering. I don't know my username or password. What's wrong?
A: If you have not registered with us before, you don't have a username or password yet. You make up a username that you would like, and a password to go with it. You do this in the registration section. You can easily register a new username and password by clicking on the "order now" button next to any product. (You will not have to order that product; it merely brings up the registration process. You can always delete the item from your shopping basket.)


Q: I've forgotten my password. What should I do? Can you tell me my password?
A: For security reasons, we cannot give out anyone's password. You can easily register a new username and password by clicking on the "order now" button next to any product. (You will not have to order that product; it merely brings up the registration process. You can always delete the item from your shopping cart.)


Q: Will my credit card information be safe? How about my personal information?
A: We want you to know that every online transaction you make at BuyDig will be 100% safe. Our web site utilizes VeriSign Secure Server IDs, which are the standard protocol for e-commerce transactions. We promise never to give away or sell your personal information for solicitations. And, as a member of the Better Business Bureau, we are fully dedicated to customer service and satisfaction. BuyDig has utilized internal security in our business since 1983. We have millions of satisfied customers and have made millions of smooth transactions. back to top


Q: Can BuyDig re-route my package?
A: We do not re-route any packages once the package is in transit.

Q: Can the signature on my package be waived?
A: We apologize, but for security purposes, we cannot waive the signature on a package.


If you have specific questions about your order please call 800-617-4686 ext. 2 or email us at customerservice@buydig.com


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