Answers to many frequently asked questions can be found below.
Don't see an answer to your question? No problem, we're here to help. Please send us an email or give us a call at (800) 617-4686.
Orders and Shipments
We accept Visa, Mastercard, American Express, Discover credit cards. We also accept PayPal, PayPal Credit, and Amazon Checkout payment methods.
We also accept purchase orders from government agencies, education institutions, and corporations. All purchase orders are subject to credit approval.
You may request a change to your order or may cancel it by phone so long as it has not been processed for shipping. Since orders are usually processed quickly, please notify us of an order change or cancellation by calling our Customer Support line at 800-617-4686 and dial "2" to request a change or cancellation.
Notification by email is not recommended due to the speed of processing the order.
We are unable to reinstate an order once it has been cancelled. You must place a new order instead, subject to our current availability and pricing.
We currently ship to the following international countries: Canada, Great Britain, and Australia. International customers are responsible for paying all duties, taxes, or customs fees upon receipt of order. If you wish to ship outside of these areas, please contact our sales department.
*Some items may be unavailable for international shipping due to export or import controls or for legal reasons.
Buydig.com is required to charge sales tax in various states after a recent Supreme Court ruling which triggered new legislation. The states that have passed new legislation have different effective dates for compliance. No sales tax will be charged for shipments to states that have a future effective date or have not yet issued legislation. For states that sales tax is not being collected, a Use Tax may still be applicable to a resident of such state that purchased merchandise from outside the state.
International shipments are generally subject to local import duties and taxes. Buydig.com is not responsible for, nor can offer any specific advice regarding, any customs-related fees that you may incur. For specific information, please consult with your local government import or customs office.
If the destination address is a PO Box or an APO/FPO, we will ship your order via USPS. We will provide tracking information via email after your order has shipped. Items delivered to a PO Box or an APO/FPO will be delivered in 7-10 business days. Final delivery for APO/FPO destinations will be subject to the Terms and Conditions of the APO/FPO services. Not all items can be shipped via USPS. Some items that are shipped via USPS may be subject to an additional shipping charge. If necessary, Buydig.com will contact you before the order is processed.
We want you to love the items you purchase from Buydig.com. If you are not satisfied with your purchase for any reason, you may return items for a full refund within 45 days, subject to the conditions below.
You must contact our customer service department (800 617-4686) to arrange a return. All returns must be shipped to the following address:
80 Carter Drive
Edison, NJ 08817
You must include the RA number issued to you by customer service, please be sure to write this number clearly on the return box.
Please be sure to save the shipment tracking number for your return. Merchandise lost or damaged during shipping is the shipper's responsibility.
Televisions over 41" must be returned via one of our Home Delivery Partners. Please contact us to schedule a pickup for your large TV return.
Any item that was discovered to be defective upon receipt can be replaced or returned for a full refund.
Claims for items damaged in transit or missing items must be received within two business days of receipt of the shipment. Please contact our customer service department as soon as possible if your item was damaged in transit.