Submitted 5 years ago

By Lonny Collum

From undisclosed

Reviewed at

printer is broken and unused NEED RMA!!!!!!!!!!!!!!!!!!!!!!!!!

Submitted 5 years ago

By JonnyL

From undisclosed

Reviewed at

That this is black and white only and not wifi. I wish it had been more clear

Submitted 5 years ago

By ComputerGuy9Havens

From Cumberland RI

Verified Buyer

Reviewed at

Bought this for our Production Control Dept. Followed the instructions and it installed easy-peasy on our network. Installed the software on the users' computers without a hitch. Users like the scanner & copier. Prints really quick.

Submitted 6 years ago

By disappointedCust9999

From Dallas, Tx

Verified Buyer

Reviewed at

So far, the printer and copier operate well, but there are two extremely disappointing failures for this machine. We run a small nonprofit that corresponds with prisoners and do a fair amount of scanning. We considered separate scanners and printers, but limited space and funding made that less practical. We have used two less expensive MFP machines (both Canon), and both had full-featured interfaces on the machine so you did not have to open separate software to access necessary functions. First, the features in the touchscreen are way too limited. We cannot get to the features that make the touchscreen useful to us, so have to scan from the software, which impacts our efficiency. Both our much less expensive MFPs had full-featured machine interfaces that were far more efficient to use. For a machine that costs this much, it is absolutely unacceptable that the touchscreen features are so so limited. I'm mainly referring to the scan features. Second, both our far less expensive MFPs had OCR capabilities, and that is something we very much need. I had looked at the specs before ordering, and it was vague, but a fact sheet implied this machine had OCR software. In researching this, I saw that the M521 user manual stated "The Readiris OCR program is included on a separate CD that shipped with the product. To use the Readiris program, install it from the appropriate software CD, and then follow the instructions in the online Help." I now see that this language has been deleted from the user manual. It is really unbelievable that an MFP in this price range does not include OCR.

Submitted 6 years ago

By Les337

From Redmond, Or

Verified Buyer

Submitted as part of a sweepstakes entry

Reviewed at

It was hard to get hooked to my network, it would print then it wouldn't. It kept telling me to load paper then would only print a few pages at a time. I had trouble installing driver from CD and it was not one I could pick from windows. Finally it started working I had to change ports. However it still freezes up and you have to shut it off to get the print screen to work. I haven't had a chance yet to contact support. If I can keep it working it is a good little printer, and cost per page printing is much less then the others I researched and we go through about 25 cases a year in printing. I have had good luck with most of my Hp printers, the more expensive ones which you get a lower print cost however seem to have more issues then the inexpensive ones, so if you have to have someone come out and work on it not sure the cost savings is there.

Submitted 6 years ago

By Earplugs needed

From Davenport, WA

Verified Buyer

Reviewed at

Beware this machine is LOUD! It sounds like propellers starting up. My office is approximately 16x20 and this machine is too loud for my space. They scanning feature is incredibly slow. It seems the machine needs time to calibrate each time you perform an action. It does not get better or faster. The scans themselves are of good quality and that is the only thing that I find positive about this laserjet. Do everyone in your office a favor and find something else to fit your needs. This machine is not up to par with the usual HP quality.

Submitted 9 years ago

By KJOHNA

From Undisclosed

Reviewed at

Comments about HP LaserJet Pro MFP M521dn

BOUGHT THIS PRODUCT 2 MONTHS AGO FOR UNDER 10 PEOPLE IN DEPARTMENT. CURRENTLY WORKS GREAT, SCAN, FAX, PRINT, COPY - FAST, NO ISSUES. WAS LOOKING FOR A SCANNER ONLY, BUT THE SALES PERSON CORRECTLY RECOMMENDED FOR THE SAME PRICE I COULD GET AN ALL-INONE. THIS IS A GOOD IDEA AS A BACK-UP TO MY OTHER EQUIPMENT. INITIALLY THE PAPER FEEDER WAS DEFECTIVE BUT HP FED-EX'D A REPLACEMENT PART AND A TECH SHOWED UP THE NEXT DAY OF REPORTING THE PROBLEM TO REPLACE. THE SET-UP WAS VERY DIFFICULT DUE TO HP'S TECHS NOT REALLY BEING PROPERLY TRAINED ON A NETWORK SET-UP. I HAD TO HAVE MY IT CO. STEP IN AND FINALIZE THE SET-UP. AFTER 2 MONTHS OF HEAVY USE, IT IS A TYPICAL HP PRODUCT - WORKS GREAT WITH LITTLE TO NO ISSUES. I HAVE 4 OTHER HP PRINTERS OF VARIOUS AGES (OLDEST BEING 12 YRS OLD) AND ALL STILL WORK GREAT

Submitted 9 years ago

By Jackie2888888888888888888

From Los Angeles, CA, USA

Reviewed at

Comments about HP LaserJet Pro MFP M521dn

I have been working in various law firms for over 8 years now and this is BY FAR the most inefficient printer/scanner I have ever seen! The button responses are really slow, the address book is really slow and it needs to initialize and/or calibrate almost every time you use it. Which means you have to stand there and twiddle your thumbs while you wait for the machine to prepare itself for a simple scan. I can literally walk to a different machine all the way down the hall and scan a doc in faster than I can when this machine decides to calibrate itself first. It does produce decent quality scans and print jobs, but be prepared to wait a LOT longer than you're used to for them each and every time. For the amount of money this machine costs combined with how incredibly frustrating it is to use, I would definitely NOT recommend it to anyone.

Submitted 9 years ago

By Mirror

From Newton, KS

Reviewed at

Comments about HP LaserJet Pro MFP M521dn

We have our File Server on a Different Subnet then our copier, and scanning takes 10-13 seconds per page to scan! However, if your network scan folder location is on the same subnet as the Copier it worked great. HP support had no idea what the problem was, and left me scratching my head. HP's smaller unit M426 and our other scanners work perfectly fine scanning across subnet. Maybe was a Lime won't take a chance on any of there copiers now!

Submitted 9 years ago

By greggr

From Undisclosed

Reviewed at

Comments about HP LaserJet Pro MFP M521dn

I own this printer but the sleep function causes probles all the time , you have to reboot the printer in order to wake up and that is some thing you have to do several times every day