Reviewed by 37 customers
Submitted 6 years ago
By Wesley
From Ruston, La
Verified Buyer
Reviewed at
I bought this setup 2 weeks ago, soundbar works like it is supposed to. Subwoofer will connnect sometimes, then sometimes it wont...bass is fine when it actually works. i have the additional satellite speaker setup as well, and it connects fine. subwoofer could use some major work. its about 5 feet from the tv and soundbar so i know its not to far away, as it is now i would not recommend this product, i am actually thinking of just going bavk to my lg soundbar and sub as i never had a problem with it...would not recommmend....
Official Response by Samsung - BV
Wesley:
I am very sorry to see that you are having connection issues between the soundbar and subwoofer.
Please refer to pages 6-7 of the User Manual: http://downloadcenter.samsung.com/content/UM/201903/20190312112258478/HW-R550_ZA_FullManual_00_ENG_190211.pdf
For better troubleshooting in the context of your setup and usage environment, please reach out to us at:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thanks for choosing Samsung. I hope the above will help resolve the disconnection.
- Cons
- Did not meet expectations
- Poor quality
Submitted 6 years ago
By JimXeod
From Clearwater, FL
Verified Buyer
Reviewed at
First and foremost, I do not own a Samsung TV. This review will based solely on the performance as a standalone unit, connected via optical input. It works fine, just unspectacular. It does everything pretty well, just not great. Highs and voices are goo, not great. Bass is good, not great. For a TV it is an improvement, for Bluetooth music these deficiencies really show up. A cheap Bluetooth speaker sounds as good. I am not using this as my sole source, so that is ok with me. I think if I had the ability to pair two sub-woofers it would help, but I don't think I can. I may not want to risk it even if I could, due to the anticipated expense. But, I really think that would help.
I had really high hopes for this soundbar based on reviews, and again it it is not bad. But middle of the road is where I would say it is. I have tried every sound adjustment, and the SMART sounds best. For the price, I expected more. I like it, I just wouldn't buy it again.
Official Response by Samsung - BV
JimXeod:
Thank you for purchasing the Samsung HW-R550 featuring Smart Sound technology, wireless subwoofer, Game Mode, and convenient Bluetooth connectivity. I'm sorry to see that you are not completely happy with performance.
To optimize your audio experience, please try the various sound modes the HW-R550 offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: STANDARD, SURROUND SOUND, GAME, or SMART.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol). Or increase/decrease subwoofer output by toggling the WOOFER button on the remote.
In addition, please check the placement of the soundbar as it has come to our attention that some customers are positioning it incorrectly, which will affect audio performance. The SAMSUNG logo should be facing up towards the ceiling. If the SAMSUNG logo is perpendicular to the floor (facing you when seated), with the unit resting on the speakers, sound will be muffled.
If there is anything we can do to improve your experience to 5 stars, please reach out to us via the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Thanks for choosing Samsung.
- Pros
- Built-in speakers
- Lightweight
- Cons
- Did not meet expectations
