Reviewed by 134 customers
Submitted 2 years ago
By John
From undisclosed
Verified Reviewer
Reviewed at
I bought this screen 6 years ago and have used it daily since then. I've only used HDMI until very recently because my gpu didn't have a DP, but when upgrading I decided to use DP instead and got a new cable for it.
To my surprise the first time I tried to use the DP the screen was blinking. I thought it was just the drivers to the new gpu that needed updating, so I did that, and the blinking on and off went away but instead I got a very glitchy field an inch or two thick at the bottom of the screen! It didn't go away after turning the screen on and off once, but when changing to a different source and leaving it there for a minute or two until it seemed to have gone away I went back to the DP source. There was still a pixel or two thick glitch all along the bottom of the screen and it started growing again so once more I changed to an unused source and had to wait. After I finally fixed that I decided to play games, but in the middle of the session everything black suddenly turned blue instead but was fixed after turning the screen off and on again, but it happened again and it kept happening every time I tried to play any sort of game. The glitching also returned every time I started up the computer.
I tried two other cables but nothing helped. In the end I came to the conclusion that the D-port on the screen must be defective and I'm a bit bummed over discovering it after the HDMI ports have worked perfectly for over 6 years.
Official Response by Samsung - BV
We are very sorry to hear that you are experiencing issues with your monitor. Although your monitor is out of warranty, we invite you to contact Samsung Customer Support for troubleshooting to see if we can resolve your issue over the phone.
If our Customer Support agent determines that service is required, they will review the flat-rate service fee for your monitor. It would not cover the cost of shipping your monitor to us, but does cover the cost of shipping the monitor back to you. You are responsible for shipping fees to Samsung Customer Service; we recommend using a trackable shipping service like UPS.
You can reach Samsung Customer Support at 1-800-SAMSUNG and a representative will gladly help you.
Thank you for choosing Samsung. Again, I am very sorry for the current issue. We look forward to hearing from you.
