Reviewed by 7532 customers
Submitted  8 days ago
By Joseph
From Washington DC
Verified Reviewer
Reviewed at

We ordered a 55-inch frame TV in early August, which arrived around a week later. After putting the TV Up on the wall, we tried turning it on. Every time we put on the TV, the display immediately turns off and we cannot watch anything on it or use art mode. It is currently completely unusable. We have been trying to get Samsung to resolve the issue and they finally sent a third-party service provider last week. However, the part needed to fix the TV is unavailable. It is now 10 weeks after we ordered and we still have not had a working TV, and Samsung has not provided a resolution to our issue or a timeframe in which it will be prepared. Completely unacceptable for a product of this supposed quality.