Reviewed by 312 customers
Submitted 2 years ago
By Carlscape
From London
Verified Reviewer
Reviewed at
I bought this projector with the deal of crystal screen included.
The projector itself has a weird juddering ghosting of fast panning images. Also I recently added a 4K disc player to view movies. The internal speakers can't seem to handle the audio information from the 4K discs and the sound cuts out when there is gunfire or Explosions, even if the volume is set low on the projector. I even purchased a New 4K player thinking that this was the issue, no it's the projector. I have tried multiple hdmi cables and adjusted all possible audio settings on both the projector and the 4K player, but no solution yet. Considering this is a high end projector, there are now a few issues that have given me Buyer remorse. No 3D capacity, screen juddder and now the audio issue. Such a shame as I thought this was going to be amazing.
Official Response by Samsung UK - BV
Thank you for taking the time to share your feedback with us, Carl. We are sorry to read that you are experiencing visual and audio issues with your new projector. We can see that you have already tried a number of techniques to improve the visuals and sound quality, however, we would like to discuss this with you directly and ensure that you are getting the very best performance possible.
Please contact our Audio/Visual Specialists directly who will be happy to help. You can find all our contact details and opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support
Submitted 3 years ago
By Hacki
From Wellington, New Zealand
Verified Reviewer
Reviewed at
In general, I had expected more of this quite expensive product. There is a lot to be said about its good features elsewhere but I want to list here the things that stop me from giving this product 5 stars:
- when watching 4k video, any fast eye movement can trigger DLP Rainbow Effect. I definitely did not expect that from a laser system
- when playing streams from a harddrive, the system regularly tells me that certain codecs are not supported, most annoying one is DTSHD audio support missing.
- the provided internet browser is not able to stream web videos - playing something from an alternative source like odysee is not supported.
- the close distance projection requires a seriously flat projection surface. My previous CRT projector (for long distance) has some 40 screen adjustment points and it is a Sony from the mid 90's that is better to adjust than this one.
- because of angle, for a 130" wide screen in a normal high room (ca. 2.4m to the ceiling) the projector is standing on the floor for me, which is making it prone to be kicked or scratched during room cleaning and other activities.
- the horizontal alignment is done using screw feet like with the cheapest projectors you can find in Aliexpress. In this price category I'd have expected something able to adjust itself automatically or with a remote that does not require me to lie on the floor.
- Samsungs "smart" OS is very limiting on the applications you can run on it. I feel tempted to root this thing and install a plain Linux on it to make it fit my needs.
Official Response by Samsung - BV
Hacki,
We appreciate you sharing your experience with Samsung’s Premiere 130" Projector. Please give us the opportunity to look into this for you so we can provide additional settings adjustments or troubleshooting assistance.
You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We hope to hear from you.
~ Samsung Specialist
