Submitted 4 years ago

By Bruce

From undisclosed

Verified Buyer

Reviewed at

We got our shark (Bruce) for Christmas and can rarely get it to run for more than 5 minutes. We have repeatedly tried To find any spots something could be stuck or obstructing. This little vacuum was way too expensive to be this troublesome. Our 8 year old roomba May run disorganized but at least it still works.

Submitted 4 years ago

By dldavis

From Kansas City, MO

Verified Buyer

Reviewed at

I've had it my Shark ION Robot for about 5 years, and I couldn't live without it! I had to buy a new battery about a year ago, but that is the only real problem I've had. I have had to clean it out occasionally, but that is to be expected. My house has an open floor plan, and I only use it in the main area. I believe if you have a lot of rooms, the robot would possibly have trouble navigating all of it. But for my use, I love it!

Submitted 4 years ago

By JMC1

From undisclosed

Verified Buyer

Reviewed at

I was gifted this unit in December of 201, in March of 2021 one of the wheels stopped working and now it just spins. I called and they have a 1 year warranty, nothing they can do. I have a shark vaccum that i've had since 2015 and it's great, they have replaced parts so I was very disappointed with the one year warranty issue and no parts to purchase, not even the option to send it in to be fixed. I will never buy a shark robot.

Submitted 4 years ago

By Massis

From undisclosed

Verified Buyer

Reviewed at

I am highly frustrated with the Shark Robot vacuum that I bought less than two years ago. The unit now is only going in circles since one of the wheels got stuck. Surprisingly, customer support informed me that there is no way to replace the wheel because it is attached to the base. As a result, the unit is now useless. I do not recommend this product.

Submitted 4 years ago

By Amanda

From undisclosed

Verified Buyer

Reviewed at

I bought this back in October of 2019 had problems with it in July of 2020 they had me send it they fix it. Not even a year as gone by and it stop working in and was told they will not do anything for it. The reason they gave me was it's no longer in warranty. In my opinion for the cost of the vacuum it should last more than two years.

Submitted 4 years ago

By Hailey

From Ohio

Verified Buyer

Reviewed at

It did amazing for a good while but then slowly stopped sucking up the dirt on the group, left the floor dusty and would do constant circles. I've replaced it and deep cleaned it several times ..

Submitted 4 years ago

By Bob In Cinti

From Cincinnati, OH

Verified Buyer

Reviewed at

I really like my ION. I run this several time a week and it keeps my floor clean. Considering purchasing another for my basement. One issue is that I have is that it needs better error handling. This robot tends to get stuck on uneven surface (wood floor & tile), it likes to get stuck under furniture that has low clearance (needs a top sensor so it backs out) when it senses pressure. It tends to get stuck between carpet and wood floors where there is a small separation between the floor and rug. It is just small things that would make it an excellent product.

Submitted 5 years ago

By lindzm

From Racine, WI

Verified Buyer

Reviewed at

We had for only 6 months and it is constantly stopping and giving off an error message, when it has been cleaned multiple times, taken apart, parts replaced. It will work for a few seconds and then stop. When it does work, it goes over the same areas a lot. I got so frustrated with the error messages, I have just gone back to using my upright vacuum. What a waste of money.

Submitted 5 years ago

By Disappointed

From San Diego

Verified Buyer

Reviewed at

I received as a gift and it doesn't work! Don't buy refurbished products!

Submitted 5 years ago

By Rone

From Rochester NY

Verified Buyer

Reviewed at

An ex-girlfriend bought this for me for Christmas, and then we broke up, so I ended up having to pay for it. I should have let her take it back. Initially, it worked fine, but that didn't last. The robot never "learned" the layout of my apartment, and still just goes randomly running into everything. It seems to keep going back to the same areas over and over, before eventually venturing to untouched spots. Recently, I've noticed that it goes backwards, then will alarm that it's stuck. The vacuum does have decent suction and picks up a lot of material, but that's only if you can get the thing to clean the whole place. I guess the thought of having a vacuum that runs on its own was too good to be true, just wish it wasn't such an expensive lesson. Just vacuum yourself and save your money.