Reviewed by 895 customers
Submitted 2 years ago
By DaveR57
From undisclosed
Verified Buyer
Reviewed at

Purchased almost 4 years ago, and recently, the glue holding the watch back to the watch body failed. I noticed gummy, sticky stuff in the groove where the back met the body and assumed this was just sweaty body gunk, but as it turned out, this was the glue liquifying and seeping out. I always rinse and wipe down the watch after every workout (bike ride), and don't wear it at night. Sadly, this is almost exactly what happened to my previous Vivoactive (a Vivoactive HR), except in that case, it was the glue holding the screen onto the watch body that failed, after 2 years 6 months. In both cases, the watch failed outside of the warranty period. Of course.
Submitted 4 years ago
By Mark Tams
From undisclosed
Verified Buyer
Reviewed at

So i have been a garmin user since the vivoactive HR came out. Upgraded to a vivoactive 3 muwic last year. Last December 24, I encountered a problem with my watch and the touchscreen, so I promptly reported it to Garmin's customer care team. They just asked details,videos and photos of the concern and processed an exchange within the same day with no questions asked!! After a few weeks of waiting, given it was a holiday, I receive a replacement free of charge!! Amazing customer service! It goes to show how they value you as a customer who believes in their product. I will be a garmin user for life and will continue to recommend this brand to all my friends.. Keep up the good work! Kudos to Mitch and the rest of the team for facilitating this..